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You can ask Labora Tradesmen to delete your account and personal data at any time, under UK GDPR and Google Play Store policies.
How to Request Account & Data Deletion
Use either of the two methods below. Labora staff carry out every deletion request.
Method 1: In the App
- Open the Labora Tradesmen app or website and sign in.
- Open Help (the support chat).
- Ask us to delete your account.
A delete button in the app is coming soon. Until then, Labora staff delete accounts on request within 30 days.
Method 2: Email (Without the App)
If you have uninstalled the app or cannot sign in, email us:
Email: support@laboratradesmen.com
Subject: Account Deletion Request - Labora Tradesmen
Required Details: Please email us from your registered account email address or include your registered phone number so we can verify your identity.
Send Deletion Email
Email deletion requests are handled by Labora staff within 30 days.
Types of Data That Are Deleted
When your account is deleted, we delete:
- Sign-in: Email address, password, phone number and your Firebase sign-in record.
- Profile Data: Name, trade, bio, profile photo, company details and location.
- Uploaded Photos: ID photos, selfies, certificates and job photos.
- In-App Messages: Your chats, job proposals and notifications.
Types of Data That Are Kept & For How Long
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Invoices and Payment Records: Invoices, payment receipts and records of payments to Labora are kept for 6 years, as UK tax law requires, with your name removed where possible. Labora does not hold payments for jobs.
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Copies Other Members Keep: Quotes, invoices and messages you sent to another member stay in their account.
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Launch Offer Check: A scrambled (hashed) form of your email address that cannot be turned back into the address, kept only so the launch offer is given once per person.
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